Susan Katz, TIEC's Communications Specialist, has been with the organization since the fall of 2022. In previous professional lives, she’s held several senior operations and account management roles, especially in customer service for a variety of industries. She’s also written and/or edited technical/instructional products, manuals, articles, and novels. When not working, she endeavors to squeeze in all of her hobbies — gaming, reading, sewing, baking, fiddling with her copious houseplants, and obsessing about what her dog is thinking.